Privacy Policy

It's simple - Well Heeled Dog Club does not disclose any information on its customer's to any third party on any occasion. The only people beyond this are the couriers we use.

Well Heeled Dog Club will never send junk email to shop customers. You will only ever be sent emails containing order information. Occasionally Well Heeled Dog Club will send surveys to it's entire database requesting feedback on our products and services.

The information about you which we retain is as follows:

Your name, address, telephone number and details about your dog(s). We do not hold any credit card details as this is all processed online. 

Credit Card details

Well Heeled Dog Club uses PayPal to manage its online payment process. PayPal is a secure payment provider. Well Heeled Dog Club does not retain any customer's credit card details. In the event of a customer providing details to us over the phone, we shred credit card numbers to uphold our customer's security.

If you have any further queries about Well Heeled Dog Club or indeed any of the above information, then please feel free to contact us and we will be happy to answer any questions you may have.


Well Heeled Dog Club has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Well Heeled Dog Club makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Well Heeled Dog Club reserves the right to change price and availability information without notice.

Well Heeled Dog Club shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.

Well Heeled Dog Club makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these Terms. In any event, Well Heeled Dog Club´s sole liability and the user´s sole remedy for any defective product(s) supplied under these Terms shall be the replacement by Well Heeled Dog Club of the defective product(s).

Well Heeled Dog Club shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.

No exclusions of Well Heeled Dog Club´s liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of Well Heeled Dog Club or any of its directors, employees or agents or fraudulent misstatement.


You agree to indemnify and hold Well Heeled Dog Club, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor´s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.

Cookie Policy

What are cookies?

Cookies are small pieces of data sent from websites and stored in your web browser (e.g. Internet Explorer, Google Chrome, Firefox, Safari). Cookies are there to do lots of different jobs such as allowing you to navigate the website efficiently, remembering your preferences and improving your experience generally. They also allow us to analyse how visitors are using our website and make improvements accordingly. This is always done anonymously and no personal data is used.

Cookies can be set by:

- First party i.e. set by us;

- Third party i.e. set by another company for a specific purpose, for example usage analytics or advertising.

How can I prevent cookies being used?

When you first visit our website, unless you change the cookie settings in your browser, we will continue to set all cookies on your device. You can find out how to do this for your particular browser by clicking "help" on your browser's menu. Please be aware that by choosing to disable cookies some of the website may not work fully.

Use of cookies by us

When you visit our website we collect standard internet log information. This is done so we can look at the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone.

If you would like to disable Cookies, you can so via your browser, for more information on how to do this, visit:

You can see more information on the EU Cookie Law on the Information Commissioner's Office website at